Lesson 1: How to Listen


How big are your listening ears? If you don’t know what’s being said, you can’t respond. And just like a party, it makes sense to listen for a while before you jump in to the conversation. Learn how to hear the conversations that matter, and proactively manage your online reputation….

  • Google listening tools
  • Listening on Twitter and Facebook
  • More free and paid listening services
  • Improve and refine your listening
  • How to respond to what you hear
  • Video: How @SeattleMaven monitors Twitter for Seattle tourism
  • Video: Morning coffee with @SeattleMaven


Don’t need it all?

Have only one or two knotty problems to figure out? Try out an individual lesson or two – help for your specific issues.

Each lesson includes not just a few paragraphs, but several modules of core content, often with video or audio included to help you get the important concepts. All the examples are straight from the tourism industry. None of this is generic. Each lesson includes interviews with experts in social media and tourism.

You’ll get a takeaway/checklist document at the end to keep you focused and moving forward.

You can ask questions in the comments section of each lesson module; we’re there giving you answers!

Plus, you will get an invitation to our private Facebook Group, Our Town Matters.

Access to the course materials and the Facebook Group never expires.

More about each of our lessons sold individually:

Want ALL of the lessons in the self-paced online course? Go here for our Full Course.

Want the self-paced online course plus individual coaching and consulting with us? Go here for our Full Course with Full Support.