Hotel reviews and how to respond to them

Over the past few months, we put together some marketing ideas for small, independent hotels. The first in our series was Help for branding small, independent hotels, followed by Small hotel marketing – win with engagement. This third installment of our Small, Independent Hotel Marketing series is about responding to hotel reviews, particularly...

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Small hotel marketing – win with engagement

What would you say if we told you that independent hotels can win big by doing ONE thing well, and doing it a couple of different ways? In this second installment of our special small hotel marketing series (here is Part One, on branding small, independent hotels and Part Three is...

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Help for branding small, independent hotels

In the past it was always difficult for small, independent hotels to compete with larger hotel brands. Over the past few years the tide has turned, and now unique, indie places are all the rage. Travelers are looking for standout experiences and have become much more selective regarding where they...

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Review responses – quick tips for TripAdvisor & Yelp

  We’ve had a few questions recently regarding TripAdvisor and Yelp review responses. After covering this quite a bit with some of our clients, we thought we'd share a few of those tips with you about how to respond to both good and bad reviews. Good Review Response Tips We always say that...

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How DMOs can be better partners to their partners – website edition

We've shared thoughts before about how to build a stronger team of tourism partners, and 3 ways for a DMO to be a better community partner, but now we'd like to address a big problem we see in tourism partner online presence. Bottom line: many of your partners really need your help and...

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5 tips for influencer marketing in tourism (plus sample contract)

"I have 50 million followers who will do anything I tell them to do." Oh horrors! How many times have you heard some version of that statement? It was a line on the TV series "Suits" a couple of weeks ago, which goes to show that influencer marketing has definitely gone...

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5 “core strengthening” exercises for your website

Have you ever thought about working out your website? For many of us, once we get our website up, we don’t pay a lot of attention to it. Just like our bodies, however, our websites can droop and lose their shape quickly. The following are 5 “core strengthening” exercises for you...

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Benefits of a private Facebook Group for tourism partners

Think about this idea.... Are you looking for a straightforward way to connect more effectively with your tourism partners? A private Facebook Group for them might be the answer. It’s a wonderful way to bridge any communications gaps between your CVB, DMO, Chamber, or Main Street organization and individual partners. Benefits of a Private...

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How to market events with a short lead time

We speak a lot about event marketing, but generally it is in the context of annual events, not events with a short lead time. Quite often in destination marketing there are festivals and events that spring up out of nowhere; it's great to have these new events, but they often...

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Locals: the soul of your community and key to destination marketing

Locals are the soul of your community, and a key part of your destination marketing. More than likely, your locals were tourists before they decided to move to your community and perhaps start a business there, because tourism is key to economic development. From a tourism standpoint, those then-visitors-now-locals obviously liked...

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